Survival Kit: How to be 2.0 parents in 8 steps

Along with the invasion of the 2.0 shebang in our lives, my tribe develop some ackward behaviors together with the most repetitive & cryptic yells (kids usually don't speak - they're more comfortable at yelling). Usually it goes like that

- "Muuum can you tell Doris to give me the computer - It's my turn!"
- "Muuuuuum! computer's dead: I cannot install the ultimate extension of my *IM* (replace by any - we have them all) - C'mon , Mum! How can I dare writing without the latest emoticon set?"
- "Muuuum! computer's dead again: it says I cannot access the "latest ultimate gore" site, my schools pals told me to look at"
- "Muuuum! Help! for god's sake, somebody, heeeeeeelp!"

After a while of the kind, I've come to consider that I should put together the ultimate survival kit for us, poor savvy-elders, facing when not fighting against the tide of juvenile 2.0 experience.

First let me tell you what DOESN'T work
My great experience in IT project managements, quite naturally led me to set the standard dumb-user procedure. The one that goes like :

1. Learn to categorize demand (from real disaster recovery to nice-to-have user experience enhancements)
2. Attribute tickets (from "Time to go to bed! -meaning 'gosh, that one is tricky, I have to think about it" - to "calm down, here is your math exercice", not forgetting "How on earth do you think you'd fail being a better person if I don't buy the newest WoW extension?')
3. Enrich the knowledge base - ask each ticket holder to fill in a form and only answer the repeatable bugs
4. Close tickets

And you know why it doesn't work? Well... it's far too "1.0" oriented. You cannot answer them if you don't actually learn from them and share true experience. Being 2.0 parents or just parents of 2.0 kids is the same matter as usual: protect, upbringing, set and discuss limits, keep the line open of ANY discussions.

Now, here's the 2.0 parents Survival Kit:

1. Explain and Demonstrate: take time to present how you think things actually work. "My teacher says Wikipedia's rubbish. Information isn't certified nor verified. Unreliable." Don't go nuts. No harsh word to the teacher. Take some example out of a field he/ she knows by heart and check.

1. Share: the latest blog post you've read on Swine Flu / How to be a rock star using the Internet / what's Social Media / coolest tool you've find while browsing during lunch pause at the office... Surprisingly enough, sharing good stuff usually lead to receiving, in return, good stuff they've come accross :-) and ultimately - believe me or not - to passionate discussions.
   
2. Engage vs. respect: Would you even think about opening the letters your kids receive or sneak into their diaries? Of course not. Now, how do you handle it when you're on the same social network (ie Facebook)? The most efficient solution I found is to apply the same respect you have in real life (letter, diaries etc.), while sharing as much as you do in real life: publish pictures upon common agreement only, comment anything "public" status etc. and to try to go any further. Keep the communication going :-)
   
3. Bashing management: Guess what? Kids are as nice and gross on social networks as they are in real life. Can you believe it? Yes, I'm sure you can. Now when we learned about an anti-my-beloved-daughter facebook group, the situation had to be managed right away. Good thing is there's always a real person behind things like that. We discussed a lot about it and my daughter just went and talk about it to the FB group owner, who turned to be a girl from my daughter'sclass. Let's call her "Jennifer". Actually Jennifer felt really sorry about how things had turned and amplified - out of control she said. She removed the group the following day. Interestingly enough, both girls are now friends and have turned into kind of FB sentries, trying to regulate their environment on Facebook...
   
4. Real life stalking: while we could handle bashing with discussions, actual stalking couldn't be handle like that. Twice, one of my kids has been harassed via phone texts and the bad guy was lingering in front of school, following up to the front of our house, and insulting. We tried discussion and then eventually fix it with the police.
   The tricky thing about real-life stalking based on 2.0 life is that kids don't necessarily feel at ease with mentioning it. As in real-life they feel they are responsible for it.
   2.0 parents MUST tell them, and infinitely repeat this CANNOT be admit. Give your kids any means / ways to let you know... share, engage, keep the line open :-)
   
5. e-reputation management: based on the two latest items, the e-reputation management is a logical next step to discuss and clearly establish. Don't mention their future professional life - They are teenagers, remember? Do they give a damn about their future professional life? And, do we have any clue about what it'll look like, anyway?
   As I present it in a former post of mine, 2.0 life is just a natural expansion of their real-life: just explain they should behave online the way they do offline - with the highly-acceptable exception of being a powerful bad witch on WoW :-)
   
6. Anti-spam education: the hell with chain letters! They're about to get there... harsh work, I can tell you!
   
7. Highly responsive customer service: yeah, parenthood is a full time job. Now it goes to 2.0 life as well. Don't let them down while they experience trouble with the 2.0 shebang. They won't forgive you :-) And if you can't help them straight forward, you can bet someone else had met (and hopefuly solved) this issue before: google it :-)
   

Huh well, nothing real new, just new tools, new experience, extended privacy... Just don't miss that train. They're going so fast on these tracks that you might well lose them if you don't bother assisting.

Drawing from "geek and poke" - extremely funny blog- I'm not sure I attributed correctly it's CC work - if not, my apologies, the licence was written in German.

What if good enough was actually enough?

I went lately to one of Eric Ries's leanstartup seminar, in Paris.

Very inspiring and thoughtful as expected. Some of it reminded me of Balzac's "The Unknown Masterpiece": an artist, never satisfied with what he considers his life's masterpiece, keeps on amending it during years. When half mad he finally shows it to a friend, the poor fellow has to face the lamest doodle ever.

The Unknown masterpiece is amongst the most famous novel challenging the sense and the meaning of Arts.

Now, transpose it to IT. Especially to innovative IT. You know, those products and services that have and will undoubtedly change the way we work, the way we communicate, our relationship to others etc.

- Craiglist: the most popular online classified ad site in the US ? The poorest UI and functionnalities we've ever seen = 20 million people visit the site each month, viewing and self-publishing more than 17 million ads and forum posts (check this Wired story)

- Twitter: a limited number of caracters to tell everyone non-sense all day long =
and the list goes on like that.

Now I've been recently talking to a bunch of startup-ers and, as so funnily illustrated by Ries, they're all of them more or less stuck with existential issues of the kind:
- my product/service isn't ready - I must add features
- I have to delay the launch
- How can I raise interest (not mentioning money) with semi-finished product?
- I need 10 extra genius-developers to finish it
...

Basically those guys are changing the way we will buy on the Internet, travel, manage our inbox, manage and animate our community, and obvisouly invent a new way for us to do so.

How on earth could the know how we - users- will react to it?

Well they can't.

Ries best advice remain: try, fail, ask your users, correct, try again...


As one of those happy "early adopters" of those new services I'd love to say:
1 - Don't forget that we -the users - have, first of all, to understand your product
2 - Need support to use them
3 - would love to exchange with you on our experience
4- would then, and only then, love to have more features :-)

Digital Shebang - the Plumbing - "How to deal with your lamest user"

OK, now that you have created your blog, Twitter, Facebook and Linkedin accounts, you'd propbably love to connect them all.

Don't you ?

I've spent hours on the web, talking to my own family Geek, to my co-workers and other fellow geeks and ... didn't find a simple straightforward post/scheme/description of any kind describing how to do it, in which order, what tools to choose and why.

Pleasure of Digital Life: let's stay messy, cryptic... reward is in deciphering... yeah... talk to me about it.

So here's what I've (finally) mastered - or so believe I have :-)

Basically all exchanges rely on RSS (really simple syndication - hahaha: I love it). Whenever you want one content to feed another of your applications, you need the RSS from the platform where the content has been create and "plumb" it in to the destination platform. What??? Do I need to draw it?

The trick lies in the plumbing tools - which one and why and HOW?

1 - Automatically feed your twitter and/or Facebook account with your latest blog post:

I recommend: Twitterfeed.

Create your account in twitterfeed , select the destination platform:

Now you need to give your Twitter/Facebook accounts [The new OAuth protocol seems to ease even more the process (hurray).]






And the funniest is ALWAYS to find the rss feed from your content platform. The first 3 or 4 times, it just drove me crazy!
The trick is: on the right hand-side of your blog url, click on this icon , select either RSS or ATOM format (my geeks say ATOM is MUUUUUUCH better - I believe them) and on the next window, just copy the url and paste it in Twitterfeed.

Done !

Breaking News: Nice thing is Twitterfeed allows to do this to your Facebook account AND to your Facebook page (as long as you're administrator of the facebook page), a well. Which wasn't the case 2 weeks ago when I first thought about this post:-) It says a lot about how long will my present post remain accurate

Bonus: Twitterfeed can ALSO feed your twitter account/ Facebook account with the posts and blog you read and want to share - same process from your content aggregator (Google reader/netvibes)

2 - Feed your Linkedin status with your twitter account

Most the posts I read on this subject converge to "are you sure you want to do that?" - Keep in mind that more and more recruiters check your social avatars as part of the regular recruitment process. Are you sure you want them to discover the last MAJOR announcement you made on you twitter account, that early morning, after partying like hell??? probably not.

However there's a trick - Mickael Bentz found it for me on the LinkedIn forum :

As far as I know there is nothing that will insert your latest Tweet into the "What are you working on?" status of LinkedIn. However, you can easily post your latest Tweets using the BlogLink application in LinkedIn.

Click on the Applications link in the left hand column. Add the BlogLink application. Now go to your profile page and edit your profile. Add your Twitter address (in my case http://twitter.com/grahamjones) as one of your web sites.

The BlogLink application will automatically then collect your Tweets and post the most recent ones into your profile.

3 - Feed your linkedIn group news with your blog content

You need to be administator of the group to access the "manage pages" . You just need to add the RSS url from your blog, here :







4 - My personal failure to understand: FeedBurner

If any one can explain WTF this does apart from nice and clean URLs, please do :-)
The minimum I can say about feedburner is... I enjoy the user experience much less than with twitterfeed - to put it nicely.

Special note to vendors and online platform providers: for god sake, guys, do you really think that I am the one who should write this? How is it that this:
a) isn't available from each platform?
b) is a hell to find/understand, anyway?

Digital life is spreading out of your control (and basically, that's what you expect): adapt your customer service to your users. Better: to the lamest of your users. Stop the non-sens: if you can't figure out how to use it, then you shouldn't use it.

I've head this sentence so many time that I can say it backward without thinking : ti esu ton dluohs uoy neht, ti esu ot woh tuo erugif ton nac uoy fi!

As life 2.0 expands so a dedicate efficient customer support should. And an automated plumbing in would be appreciated - special kudos to Twitterfeed, by the way.

Anyway, now everything is connected: your blog feeds your Twitter, Facebook and Linkedin accounts, enjoy!

And get ready: next step is find the applications to access all this from your smartphone- hahaha! (evil laugh) :-)

Master the Digital Shebang

I keep on praising the wonders of 2.0 world and life, but to be honest, the setting up of a smart traffic and flow of information remains something close to a nightmare.

Here's a view of the tools I use on a daily basis... WDYT?



Yeah, pretty scarry.

I can tell you that having all of those working smoothly together has been quite an experience :-)

That's why my next post will present some hints that I gathered while drifting in the digital matrix, presenting possible business strategies and the related plumbing.

Keep posted.

The curious blossoming of 2.0 - part 2

Today I saw my lawyer (again) - yeah I now, ongoing omen as well.

Good news: he hasn't got swine flu - just sore throat - therefore, if I can't swallow tomorrow, I know it won't have anything to do with any pigs of the world - big relief.

The reason why I'm talking (again) about him is because I didn't tell you how I (finally) got his dictated email (see previous posts). Any guess? ... You're right! On paper! Thanks to the great national regular mail service (which BTW, should remain public service). HaHaHa.

Some more news from the 2.0 world: connecting and reconnecting with RL people. Yes RL.

Some years ago I reconnected with my best friend ever through the phone. Yesterday I reconnected with a too-silent friend through Facebook and LinkedIn (she doesn't have a Twitter account - yet). And while she didn't replied my previous mails, in less than 2 hours she called me back after the pressing posts I sent her.

Obvioulsy to some of us, being repetedly pinged by friends through digital networks express a higher level of urgency :-) That's great.

Not being an expert in digital footprint and digital identity protection - not that I want to become one, though - , I've also been recontacted by long-long-long time friend.

And reading tweets from my extended tribe, I discovered Ustream. (better late then never) and partyontheinternet from the amazing Amanda Palmer and 69 almost free tools to enhance your website and, and of course: the amazing Gmail plugin Kwaga. Which, btw, is a big relief too: my mails finally recover their marbles, long lost under the daily flood of new messages.

2.0 life amazes me. Every day.

Now, one of the next posts, I'll present a map of my digital world.

Keep posted.